Refund policy

If you have received the package and find that the goods you have ordered is small, large, or not to your liking, so do not worry, we will replace it or refund your money. In accordance with the law has the right to the customer to withdraw from the contract within 14 days of receipt of goods without giving a reason. If you decide to withdraw from the contract, always proceed as follows:

Include a copy of the invoice + cover letter with the text: withdrawing from the contract and require a refund
the accompanying letter also mention your address, telephone, email and account number to which to return the money. If you do not have an account, money will be sent in the form of bills.
shipment sent to the address indicated on the invoice
Goods must be able to be sold. Refund does not cover postage, returns always the price of goods.

Gift package in the event of returning the goods, you can leave.

In no case do not send back the goods on delivery!

Complaint goods
Every customer Coffee Source is entitled to claim the goods within 24 months from the receipt of goods, Coffee Source must settle the claim within 30 days of application.

The warranty does not cover damage caused by:

improper use goods
mechanical damage or normal wear and tear
damage by fire and other elements
When a defect is found, it is necessary to stop using products immediately lodge a complaint. If you do not and will subsequently use to increase fault, you run the risk that your claim will not be recognized by the importer or repaired.

Send goods to the address stated on the invoice. The goods attach a copy of the invoice, cover letter with your address, phone number and a brief explanation of how and when the failure occurred.

In no case do not send back the goods on delivery!


Customer card Coffee Source (can only be applied when buying in our store)

 The CoffeeHouse on Francouzská 100, Prague 10 is the ability to pick up the magnetic CoffeeSource customer card, which automatically gives you discounts from a range of goods in addition to already discounted, with a price tag of action or special offer. Discounts is dependent on your first purchase upon registration, after filling in the registration form with your initials and contacts and opened the first purchase will be operator set off 5-10% in the following manner:

when buying over 1000, - CZK will be set at 5% discount card

When buying over 2000, - CZK is set at 7% discount card

When buying over 3500, - CZK will be set at 10% discount card

at each purchase in a coffeehouse, you say after submitting the card can apply the operator set off the first purchase. Although the card is issued in the name, but is transferable. Ownership of the card to enter the coffee imaginary space that you limit the receipt of occasional newsletters.